ExceleronSports & Custom ApparelGood questions.
Clear answers.
From first-time orders to the next reorder, here is a practical starting point for working with Exceleron.
Let’s clear it up.
A useful starting point. Your quote confirms the details for your order.
Do you serve customers outside Canandaigua?
Yes. Exceleron is based in Canandaigua, New York, and provides custom apparel service and shipping throughout the United States. Tell us the delivery ZIP code and arrival deadline when requesting a quote.
Can I visit a showroom or pick up an order?
We do not have a public showroom or offer in-store pickup. Orders are arranged by phone or email and shipped to your address, including for local customers.
What is the minimum order?
Most apparel and headwear orders start at 24 pieces. Some higher-value items can have lower minimums, while promotional products may require much larger quantities. We confirm the minimum for the specific item and decoration.
How long does a standard order take?
Plan on at least 14 days for most standard production, plus shipping. Complex work can take longer. Tackle twill often needs roughly four to eight weeks. Confirm the actual production and transit schedule before placing your order.
Are rush orders available?
Ask about current capacity before committing to a deadline. Seven-day production plus shipping is often an option for T-shirts, and shorter rush production may be available. Rush charges and a confirmed schedule apply.
Is production time the same as delivery time?
No. Production covers preparing and decorating the order. Transit happens afterward. Give us the date the order needs to arrive, not only the date it needs to leave production.
Can you help with my artwork?
Yes. Our artwork capabilities include logo design support, revisions, prepress preparation, print separations, and embroidery digitizing. Send the clearest original files you have and describe the intended garment and placement.
Can you provide garments that are not shown here?
Yes. The product categories on this site are starting points. Share the style, manufacturer code, image, or intended use, and we can review sourcing and current availability.
What determines the price?
Garment style, quantities, size range, decoration method, colors or stitch detail, number of locations, artwork setup, finishing, and shipping all affect the quote.
What payment terms apply?
Depending on the order and account status, a deposit or full payment may be needed before processing. Qualified institutions can ask about purchase orders. Current payment methods, terms, and any applicable fees are confirmed with the order.
What if there is a defect?
Contact customer service with the order reference and details. Defective items are evaluated so we can address the issue; the affected product may need to be returned for review. Our published policy provides replacement of verified defective items.
How do I reorder?
Provide your prior order reference, the garments and quantities needed, and any changes. We will review current product availability, artwork, pricing, and timing before confirming the new order.
Let’s make
something yours.
One team in Canandaigua. A business across the country. Wherever you are, let’s get your order moving.
Personal service · U.S. shipping · No public showroom or pickup